Roby Casino - プレイヤーは宣伝されているボーナスやフリースピンを拒否されます。

Good morning.

My name is George.

Today, I made an account at Roby Casino with the following email address:

https://robycasino3.com/gr/.

My registration was made with the bonus code:

FROSTYROBY25, which gave 100% of the deposit amount and 1000 freespins.

After completing the registration, I proceeded to deposit €20, as you can see in the second screenshot.

When the deposit was completed, I noticed that neither the 100% had been credited nor the 1000 freespins, which would give 100freespins/day.

So, in the chat of the same site, I asked to be credited with what the site itself said. From the conversation it emerged that they had finally fooled me, telling me that this offer did not exist, even though there was a friend of mine next to me who had already received this offer.

So I tried to register again, with another email and the same bonus code, and again the site said: 100% bonus capital and 1000 free spins.

I returned to the conversation in their chatroom and this time they refused, this time however closing the conversation violently.

In the third conversation in the chat, when I asked for the promised, they told me that they added a 20€ bonus from registration, I assumed that the problem was solved. But it had not been solved, because when the real money and the bonus ran out and I asked again for the 1000 free spins, they only credited me 20.

This is public mockery.

I am quoting the screenshots, which I have also sent to them, because they asked me to, as well as our conversations.

Please tell me how I can solve my problem.

Dear George-Mikel,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

1. Could you please specify where exactly you found the bonus code FROSTYROBY25?
2. How many accounts have you created at this casino?
3. Have you deposited 20€ into each of the accounts you created and played them away?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you very much for your immediate interest.

1. I found this code on the following website:

https://grlands.com/casino-hotel?gad_source=1&gclid=CjwKCAiAp4O8BhAkEiwAqv2UqDuMveTLxEf6U4be4jWOO3JWeuOlovLu9PeVdsXX4eTC1sTdZyYrEhoC0nYQAvD_BwE

where the long code offer is still there.

2. On this casino website (I mean on Robycasino3) I only created my own account, after being encouraged by my friends and my sister, who had each created their own account and had received 1000 freespins on the game: It's Shark Time Xmas.

3. I have not deposited money into another account, because I did not create another one.

I hope I helped.

Thanks.

Ευχαριστώ πάρα πολύ για το άμεσο ενδιαφέρον σας.

1. Τον κωδικό αυτόν το βρήκα στην παρακάτω ιστοσελίδα:

https://grlands.com/casino-hotel?gad_source=1&gclid=CjwKCAiAp4O8BhAkEiwAqv2UqDuMveTLxEf6U4be4jWOO3JWeuOlovLu9PeVdsXX4eTC1sTdZyYrEhoC0nYQAvD_BwE

όπου η προσφορά καιρό κωδικός είναι ακόμα εκεί.

2. Σε αυτήν την ιστοσελίδα casino( εννοώ στο Robycasino3) έφτιαξα μόνο τον δικό μου λογαριασμό, μετά από παρότρυνση φίλων μου και της αδελφής μου, που ο καθένας είχε κάνει τον δικό του λογαριασμό και είχαν λάβει 1000 freespins στο παιχνίδι: It's Shark Time Xmas.

3. Δεν έχω καταθέσει χρήματα σε άλλον λογαριασμό, διότι δεν έφτιαξα άλλον.

Εύχομαι να βοήθησα.

Ευχαριστώ.

Could you please double-check if you provided me with the correct link? I was unable to locate the bonus code on the one you sent.

Additionally, I have a few questions to better understand your situation:

• Did your friend receive this offer on the same day you were trying to activate it and play with it, or was it received at a different day?
• Did your friend deposit the same amount of money as you?

Looking forward to your reply so we can assist you further.

I'm sending you the link again.

https://grlands.com/casino-hotel?gad_source=1&gclid=CjwKCAiAp4O8BhAkEiwAqv2UqDuMveTLxEf6U4be4jWOO3JWeuOlovLu9PeVdsXX4eTC1sTdZyYrEhoC0nYQAvD_BwE

As I told you, my friend had deposited the same amount, namely €20, a day or two ago.

The 1000 freespins are given in 100s each day. So, on the day of my registration, my friend played the 100 of the day.

According to the screenshots I sent you, both during registration and during the deposit it told me that I would get 100% of the amount plus 1000freespins. Once the deposit was completed, that changed. And I contacted them directly and they told me that this was not true.

Thanks.

Σας ξαναστέλνω τον σύνδεσμο.

https://grlands.com/casino-hotel?gad_source=1&gclid=CjwKCAiAp4O8BhAkEiwAqv2UqDuMveTLxEf6U4be4jWOO3JWeuOlovLu9PeVdsXX4eTC1sTdZyYrEhoC0nYQAvD_BwE

Όπως σας είπα, ο φίλος μου είχε καταθέσει το ίδιο ποσό, δηλαδή 20€ πριν μια ή δύο μέρες.

Τα 1000 freespins δίνονται ανά 100 κάθε ημέρα. Οπότε, την ημέρα της εγγραφής μου, ο φίλος μου, έπαιζε τα 100 της ημέρας.

Σύμφωνα και με τα screenshots που σας έστειλα και εμένα, τόσο κατά την εγγραφή όσο και κατά την κατάθεση μου έλεγε ότι θα πάρω 100% του ποσού επιπλέον συν 1000freespins. Μόλις ολοκληρώθηκε η κατάθεση, τότε άλλαξε αυτό. Και κατ' ευθείαν ήρθα σε επαφή μαζί τους και μου έλεγαν ότι αυτό δεν ισχύει.

Ευχαριστώ.

I would like you to please close the incident.

Thank you very much.

Θα ήθελα παρακαλώ κλείσετε το περιστατικό.

Σας ευχαριστώ πολύ.

I don't want it to continue.

Δεν επιθυμώ την συνέχισή του.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.