Rollblock Casino - プレイヤーの賞金は没収されます。

Hello, i have won at casino 7200 usdt and they refuse to pay my money. I do not even remember if i they asked me to verify. They say that they do some kind of investigation but 4 month passed. Can you please contact them as soon as possible and i will give you all info i have. 4 MONTH passed and i do not even remember if i play with bonus or not.

Dear Fayzer,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollblock Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player in the casino? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have only registered ( 4 month ago) and have started to play. I get quite huge win with 5 usd bet.

I played slots ( Gates of olympus)

There is no comminication. The only thing they say is that my account is under investigation.

I am waiting for 4 month.

I think they just do not want to pay. Because there are no players at this casino. My winning ( 4 month ago) is still on the second place in high rollers record.

Thanks for your reply.

Please forward the email or live chat communication so we can confirm you are in contact with the casino regarding the issue. I apologize for the inconvenience. My email is tomas@casino.guru

Alternatively, you can post the information in the form of screenshots here.

Thank you very much, Fayzer, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Fayzer,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Rollblock Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal request. What kind of investigation have you been conducting for 4 months with no updates for the player?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru

Kind regards,

Natalia

Hello everyone,

We have checked the player's situation and complaint and can confirm that the player's account has been blocked due to suspicious behavior regarding player's wagers and movements, all in accordance with Casino's Terms & Conditions accepted also by the player during the account registration.

The checks and investigation are still in progress as confirmed to the player by the Customer Support team and unfortunately at the moment we cannot provide any precise time frame. Of course, the player will be informed via email once everything has been finished and what are next steps regarding the investigation and his account status. In the meanwhile, we thank the player for the patience.

Best regards,

Rollblock Casino.

Dear Rollblock Casino, I have sent you an email with some questions to get more details about the issue. Let me know if you have received it, thank you.

Dear Natalia,

Thank you for the response to our previous email.

We have received and responded to the questions from your email. Please let us know if you need anything else we can help with.

Best regards,

Rollblock Casino

Dear Rollblock Casino, please, check if you have received my reply.

Dear Fayzer, to keep you updated - we are currently waiting for more information from the casino. As previously written by the casino representative, there are several signs of suspicious behavior connected with your account, and at the moment we are gathering all the evidence to be able to evaluate the situation from all perspectives. My apologies for any possible delays in the investigation, your patience is appreciated. As soon as there are any updates, we'll share them here.

Dear all,

Thank you for your patience.

As explained via emails previously to Natalia and representatives of CasinoGuru - the player's account has been blocked due to suspicious behaviour, movements and payments on the account.

The player belongs to a player group that registered in May in a very short time frame, having identical movements and most of them having irregular or made up emails. A large number of players from the group deposited at the same time, via same deposit method, using identical amount of deposit. All the players came from the same country (with different registration IPs).

Furthermore, the player participated in PvP section of the site, showing movements that bring suspicion for collusion (leaving or deliberately losing the tournaments against other users in order to transfer the fees and payments to other users' accounts, especially after the mass block of users has occurred), which is a severe break of Terms & Conditions of RollBlock site.

Thank you once again for your attention and willingness to help in resolution of the player's complaint. However, the anti fraud team still considers player's movements and behaviour as suspicious and the Casino will have to keep his account and payments blocked.

Best regards,

Rollblock Casino

Hello all. I do not care about other players, what they have done. I can with no problem verify my account even through video-call.

What about pvp section. I did not even know what it is, i tried it as i could not withdraw my funds. Looking forward to fair decision.

Hi everyone, my apologies for the late reply.

We have thoroughly checked all the evidence provided by the casino and concluded that there are clear signs of suspicious activity in the player's account. We have checked some information from the back-office, and based on that we agree that the casino's assumptions are reasonable and the player's account may be connected to other accounts, as stated by the Rollblock Casino representative.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, Fayzer. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia