Rollino Casino - プレイヤーのアカウント確認が遅れています。

Hello. I have problems with the verification of my account and the KYC doesn’t answer my mails

Dear Desto1234,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

Please understand that the KYC process is a crucial step to ensure that withdrawals are sent to the rightful owner. Since online casinos cannot verify players’ identities in person, they rely on document verification to complete this process. Licensed and reputable casinos take KYC seriously, and it may take a few working days to finalize the procedure.

To better understand your situation, could you please clarify the following?

• What specific issues are you facing with the verification of your account?
• Which documents have you already submitted, and when did you send the last one?
• Have you provided all the required documents in the correct format and as soon as possible?

I hope we can assist you in resolving this matter quickly. Thank you in advance for your response.

Best regards,

Veronika

this is my problem

i have also given them all the required documents

It seems that you've tried to upload your documents for verification too many times. Could you please specify which documents you provided to the casino?

Have any of your documents been declined, requiring you to upload them again? If so, could you describe in as much detail as possible which documents were declined? Additionally, have you received any response from the casino explaining why these documents were not suitable for verification purposes?

Dear Desto1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.