Rollino Casino - 接続の問題により、プレイヤーの賞金が消えてしまいました。

Hello... I was playing and my internet connection was poor while I was in the game and awarded free spins bonus... after the first click, I lose connection and the internet disconnects. When I manage to get everything sorted and log in again, I am not in free spins mode anymore, they just disappeared... I continue to play and look at my page where both promotions and similar things appear... my smallest win and my biggest win... the smallest win is 00.04 euro on Fruit Shop but my biggest win is 26,440 euro on that very game where the free spins just died after a poor connection... after the chat directed me to the history etc and not even taken the time to check this, they just swept it under the rug... there was also a banner about the biggest monthly win in the casino, which was exactly my amount that is not in my account... my personal highest win on my page and then it scrolled as the monthly win... I took screenshots of everything... after logging in later again, there were new data about smallest and biggest win from the last played game... there's nothing in the history about me playing this game since it was the first game I opened... Razor Revenge is the game... I won during the free game but whether it is a technical error or they are cheating me out of the win, I don't know... anyway, I have the evidence that I won... I really hope you can help me with this... the casino is called Rollino Casino. Best regards

Hej.. satt o spela och min internet uppkoppling var dålig samtidigt som jag i spelet fick frispins bonus..efter första trycket så tappar jag kontakten o internet uppkopplingen försvinner. När jag får ordning på allt o loggar in igen så är jag inte i free spins mode utan dom försvann.. fortsätter att spela vidare då jag ser o tittar på min sida där både promosion o dyligt framstår.. min lägsta vinst o min högsta vinst.. lägsta vinsten är 00.04 euro på fruitshop men min högsta vinst är 26.440 euro på just det spelet som free spins en bara dog efter dålig uppkoppling.. efter chatten hänvisa mig till historiken bla o inte ens tagit sig tid att kolla upp detta så la dom locket på.. det rullade även en banner om högsta månads vinst på kasinot som var exakt mitt belopp som inte finns på mitt konto.. min personliga högsta vinst på min sida o sen att det rullade som månadens vinst.. tog scrreshots på allt.. efter loggat in senare igen så var det nya uppgifter om lägsta o högsta vinst ifrån senaste spelade spel.. finns inget i historiken om att jag spelat detta spel då det var det första spel jag öppna upp.. razor revenge är spelet.. jag vann under fri spelet men om det är tekniskt fel eller att dom lurar mig på vinsten det vet jag inte.. har iallafall bevisen på att jag vann.. hoppas verkligen ni kan hjälpa mig med detta.. casinot heter rollino casino mvh

Dear Mattez878,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Hello.. have screenshots on my page where I have the win on my best win 26440 euros.. after I talk to the support, refer h

an to clear my cache.. the thing is that there is no his torik regarding the first deposit I made when I played these two games.. first razor revenge with my best win 26440 euros o my last win at the fruit shop of 00.04 euros.. after making my second deposit I notice this when I go into my pages.. then I reflect directly on the free spins environment that just disappeared.. they refer me to the game history.. completely blank.. so nothing about these 2 games at all.. it is so that the last games you played come as my best win o my last win all the time.. the 2nd deposit that I made came really well after the fact like that.. have screen shot the win and on the second game round even info.. then it's the next time log in then is everything at zero.. I'm sending everything I have.. they have done something or missed something wrong, I don't know.. if more is needed contact me.. mvh mattias

Hej.. har skärmdumpar på min sida där jag har vinsten på my best win 26440 euro.. efter jag prata med supporten så hänvisa h

an att rensa min cache.. saken är att det finns ingen his torik gällande den första insättningen som jag gjorde då jag spelade just dessa två spel.. först razor revenge med my best win 26440 euro o my last win på fruit shop på 00.04 euro.. efter gjort min andra insättning så märker jag detta när jag går in på mina sidor.. då reflekterar jag direkt på frisnurromgåmgrn som bara försvann.. dom hänvisa mig till spel historiken.. helt blankt.. alltså inget om just dessa 2 spel överhuvudtaget.. det är så att de sista spel man spelat kommer som my best win o my last win allt eftersom.. den 2a insättningen som jag gjorde kom mycket riktigt oxå i efter hand på så vis..har screen shotat på vinsten och på den andra spelomgång ens info.. sen är det nästa gång inlogg då är allt på noll.. jag skickar allt jag har.. dom har gjort något eller missat ev fel inte vet jag.. om det behövs mer kontakta mig.. mvh mattias

Dear Mattez878,

we got in touch with the casino representative and conducted a comprehensive investigation into your situation. Regrettably, after a thorough review, we have determined that we are unable to provide the assistance you were seeking.

Upon examining your gaming history, we found no evidence of your participation in the game Razor Returns. The casino has informed us that, at the end of the previous month, a technical malfunction occurred on customer profile pages due to a general platform update. As a result of this malfunction, an incorrect maximum win amount was displayed on some players' profiles.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika