RollXO Casino - プレイヤーの出金リクエストは拒否されています。

I really hope you can help me.

Play online casino for the first time.

My documents are all confirmed and accepted.

Unfortunately, the payout is always rejected.

I also contacted support, they wrote to read the guidelines, but it doesn't say why they don't want to pay out. I only played Sloot..

Hoffe sehr ihr könnt mir helfen.

Spiele zum ersten mal online Casino.

Meine Dokumente sind alle bestätigt und akzeptiert.

Leider wird die Auszahlung immer abgelehnt.

Habe auch Kontakt gehabt mit dem Support, haben geschrieben soll die Richtlinien lesen, nur da steht nicht warum sie nicht auszahlen wollen. Spielte nur Sloot..

Dear Navu,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Is any withdrawal request currently pending in your account?
• Could you please share any supporting screenshots so we may review the situation?
• Could you please share with me your communication with casino support where you discussed the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

hello Thomas

thank you for your support.

I have already sent you an e-mail

lg

Katharina

hallo Thomas

danke für deine Unterstüzung.

habe dir schon eine e-mail gesendet

lg

katharina

Received my payout today.

Thank you.

lg Navu

Habe meine Auszahlung heute erhalten.

Danke euch.

lg Navu

Dear Navu,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru