Roobet Casino - プレイヤーの入金は入金されません。

I deposited cash deposit via UPI i transferred amount successfully but not credited in my Roobet wallet

3 deposits not credited in my Roobet wallet

Deposit 01:

Transaction amount: ₹9500

UTR number: 500940083296

Order id : 0109223754796850721567746

Roobet Transaction I'd : 2386109545

Transaction date : 09/01/2025

Deposit 02:

Transaction amount: ₹4700

UTR number: 501057901541

Roobet Transaction I'd : 2388469421

Transaction date : 10/01/2025

Deposit 03:

Transaction amount: ₹1900

UTR number: 501171133200

Transaction I'd : 2386109545

Transaction date : 11/01/2025

Please dear Roobet team add this 3 deposits in my Roobet wallet

Deposit 01: ₹9500

Deposit 02:₹4700

Deposit 03: ₹1900

I'm sharing all payments proof and everything

Dear Sujatha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

From my side payment successfully transferred without any problem

Please involve Roobet team in this case I'll discuss with them here

I mailed them but i didn't get response there so atleast if you invite them to here

My problem will sloved so please

Dear Sujatha, have you contacted your payment provider?

Problem solved they added funds in my wallet

Thank you

Dear Sujatha,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru