RoyalistPlay Casino - 選手の退場が遅れました。

The casino is beautiful and offers a multitude of games including betting, but unfortunately, I have been waiting for my withdrawal for 5 days now.

Il casinò è Bello ha tantissimi giochi pure le scommesse, ma purtroppo per il prelievo sto ancora aspettando da 5 giorni,

Hello Babo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royalistplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account has already been verified for almost 2 weeks from what they tell me,

The winnings are with real money, I contact them every day, they tell me the same thing: our department is processing your request

Il mio account è già verificato da quasi 2 settimane in quello che loro mi dicono,

Le vincite sono con i soldi veri , gli contatto tutti giorni, stesa cosa mi dicono : il nostro dipartimento sta elaborando la sua richiesta

This is the first time I have requested a withdrawal

questa È la prima volta che faccio richiesta di prelievo

Hello Babo,

As the recommended time frame of 14 days for a withdrawal did not pass yet, can you please advise if there's been any update in the case?

Yes this is what they told me lately:

Thanks for contacting us.

After verification, your withdrawal has been forwarded for further review.

For this reason it is still ongoing.

Please be patient.

Best regards

Si questo è quello che mi hanno detto ultimamente:

Grazie per averci contattato.

Dopo la verifica, il tuo prelievo è stato inoltrato per un'ulteriore revisione.

Per questo motivo è ancora in corso.

Per favore sii paziente.

Distinti saluti

After 14 days I received my withdrawal of 4518

Dopo 14 giorni ho ricevuto il mio prelievo di 4518

Dear Babo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru