Royspins Casino - プレイヤーは、アカウントがブロックされた後にキャッシュバックが拒否されたと主張しています。

Timothy.W.

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03:44

Hello! You reached RoySpins Support Team. How can I help you?

03:44

Victor.B.

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03:26

Hello! You reached RoySpins Support Team. How can I help you?

03:26

Hi why i havent got cashback?

03:26

Let me take a moment to check your account.

03:28

According to the system, you have already received all available cashback at the moment.

Can I assist you with anything else?

03:29

Hm, when and how much?

03:31

Please wait a moment.

03:31

Ok

I'm waiting

03:33

?

03:33

According to the system, you have received your last cashback of 25 EUR on 12.09.24.

03:34

Hm..what?

I have been blocked my account weeks

03:36

Unfortunately, as a support agent, I don't have access to this information.

The cashback is calculated and credited by the system automatically.

03:37

Okey fine, who can write with that ?

03:38

I may need a bit more clarity. Could you please rephrase the question?

03:39

Why i dont have this ny account? Where i can see these transcations?

03:45

Just a couple of minutes, I'll check all the relevant information to assist you.

03:46

Tnx

03:50

Can I assist you with anything else?

03:50

What ?

03:51

I have get any answer ?

03:51

Unfortunately, your cashback has expired.

03:52

My account was blocked, how was this expired ?

03:53

Please wait a moment.

03:53

Ok i will write to casino guru and ask gamblers

03:54

As the system shows, you received a cashback on 12.09.2024, on 13.09.2024 your account was unblocked, and on 15.9.2024 it has expired as the expiry period for it is 3 days.

03:55

Where i can see this by myself ?

03:56

Unfortunately, there is no option to see expired bonuses.

03:56

I deposited las week over 400€ and u tell i cant get any casback ?

Its more then last time

03:57

Kindly allow me a few more minutes.

03:58

As I can see, currently, you have collected all the cashback available for your account.

03:58

138€ since then if i got it "cashback"

03:59

20.09 to today its 332€

04:00

Deposits and withdrawals made from Monday to Thursday of the same week are not included in the cashback calculation.

Cashback is calculated based on the overall difference between losing and winning bets since the account was created, deducting any already credited cashback.

The cashback percentage depends on the overall loss difference:

* If the overall loss difference is less than €5100, the cashback percentage ranges 5%-12%.

* If the overall loss difference is more than €5100, the cashback percentage ranges 16%-28%. In this case, cashback is individually determined by the VIP department.

04:01

I will write to Casino Guru and AskGamblers, its totally scam

04:01

Can I assist you with anything else?

Royspins.net is scam casuno, doesn't win or dont cashback

Dear Katakassu,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the issue you’ve experienced with Royspins Casino.

In order to assist you further, I kindly ask for additional details regarding your concern. Could you please clarify if the problem relates to uncredited cashback? Additionally, could you explain why you believe your account has been closed?

I will be patiently awaiting your response and look forward to resolving this matter for you.

Best regards,

Nick

I blocked my account by myself 7 days. Any 25€ cashback in 12.09 i didnt get.

Also even if i deposit, still cant any cashback. Everytime different story, very hard to win also

I blocked my account 6.09 and they opened my account 13.09. I logged in same day. There wasnt any cashback, i even contact with support and they said i dont have any cashback. Now they says that i got it 12.09. No i didnt, thats why i blocked my account again 13.09 and they opened my account 20.09 which day i deposited 332€. On 6.09 i deposited136€.

No mather what,how much i deposit, i cant get any cashback at all. Also if i deposit i have to play 3x my deposit amount. Everytime if i almost get so far, suprisly no games don't give any wins. I have deposited very very very much in royspins casino. Many many many thousands, but "no luck" all most everytime, i think this casino scams players.

Dear Katakassu,

Can you please advise why did you close your account? Did the casino specify why can't you have a cash-back?

Meanwhile, please forward your deposit, withdrawal and bonus history to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick

Dear katakassu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.