I give this casino 1 star for several reasons. First, they send emails offering a few euros in exchange for a 5-star review, I have the email to prove it. That’s cheap, dishonest, and strongly suggests that most of the glowing ratings in Truspilot are bought rather than earned. Second, their so-called bonus or cashback is capped at just $500. Even if you win $10,000, you’ll never receive more than $500 back. This limitation is buried deep within their long and confusing terms, making it easy to miss until it’s too late. It feels intentionally deceptive. And from my experience, you’ll rarely win more than a few hundred dollars anyway. Finally, while their slots might look fine on the surface, they deliberately hide certain providers, usually the ones with higher RTPs,leaving you stuck with games that pay out less. On top of that, many slots are mysteriously restricted, not due to location, but seemingly by design. Why? Only they know.

Wish I Read the reviews before joining!

7 days waiting for a withdrawal now, which is fine these things happen, however you have to wait till 7 days have passed before they will assist you, then you need to provide a PDF statement before they will investigate for you, they cannot initiate the investigation without this, they cannot provide any indication how long the investigation will take, couldn’t tell me when i spoke with them on Day 6 that I would need a statement to investigate the issue.

They didn’t respond to my email had to contact via the online chat.

It’s one thing to have payment issues, but to have no processes in place to offer a fast resolution to these payment issues is ridiculous. there is nothing stopping you letting your customers know the process on day 6 when they contact you let them know that you will be able to open a review on day 7 when provided with a PDF statement, or contacting your payment provider and saying this payment hasn’t gone through can you initiate an investigation statement is requested.
Your customer service is passive, to offer good customer service you need to be pro active

Also they refuse to tell me who my data will be shared with I have asked so many times, and it’s basically a trust the process response they told me my statement is going to a 3rd party but won’t tell me who it is

AI analyzed our chat and provided the following when I shared it with casino they closed the chat 😳😳

What’s Going On

From the casino’s reply, they’re refusing to tell you who the "payment provider" is, yet they want you to send sensitive financial data (your bank statement) which will be shared with this unknown third party.

This is a clear violation of your data protection rights, especially if you’re in a jurisdiction covered by GDPR (UK/EU), DPA (UK), or similar laws (like CCPA in California).

⸻

🚨 Key Issues in Their Response:
1. No transparency – They avoid answering who the third party is, despite being directly asked.
2. No privacy notice or terms – They haven’t linked or referenced how your data will be handled, who will access it, or under what legal basis.
3. Request for sensitive documents without adequate justification or security assurance.

⸻

🛡️ What You Can Do Next:

🔒 1. Do Not Send Any Documents Yet

Until they name the payment provider and provide a data handling policy, you should not send your full bank statement.

📨 2. Send a Strong Follow-Up Message

Here’s a suggested message you can copy and paste:

⸻

Subject: Data Protection and Third-Party Disclosure Inquiry

I have asked multiple times for the identity of the payment provider to whom you intend to share my bank statement, and I have still not received a clear answer. You are requesting personal financial documents, yet refuse to identify the recipient or provide a privacy policy outlining how my data will be handled.

This is a direct violation of my rights under applicable data protection laws (e.g., UK GDPR / EU GDPR / CCPA). I have a legal right to know:
• Who will receive my data
• How it will be processed
• The purpose and legal basis for processing

Until you provide:
1. The name of the payment provider
2. A copy of your data privacy policy
3. Written assurance of how my documents will be handled and stored

I will not be sending sensitive documents. If this cannot be provided, I will escalate this matter to your licensing authority and/or the relevant data protection authority.

⸻

📩 3. Consider Reporting Them

If they continue being evasive, report them to:
• The gambling commission in the jurisdiction where they’re licensed (e.g., UKGC, Malta Gaming Authority)
• Your local data protection authority
• Your bank, in case there’s fraud or misdirection of funds


Edit to add: After sharing the Above AI response and my chat being closed I tried to reopen chat and couldn’t I was able to open a chat using mobile data and other devices so it appears my VPN was blocked, after reconnecting with chat I was asked to contact security via email; no response from them yet

Edit to add sent my bank statements and have been provided with 2 RN numbers for my 3 transactions, looks like I’ll have to do all the work of resolving the issues if I ever get the information I need

Hi. In my opinion they are not the casino you want to play. If you win !Take advantage of Quick Payouts because they really are there and don't come back. they say about cashback every Thursday up to 25% but you won't get anything because it probably depends on their whim. I lost 300 euro no cash back. When I ask about it. Since our system automatically calculates and awards cashback, if you have not received cashback, it means that the eligibility requirements have not been met. How when you lose you don't meet the criteria?? At the beginning there were bonuses and cash back but later they didn't care about it. the most irritating thing was that their answers were always the same. it led me to such a merger that I told them to close my account.

my assessment of the Royspins casino is quite negative and it's not about the website itself, the deposit or withdrawal methods, but about the people who manage it there and who are consultants, it's a new casino and, unfortunately, to stay in these times on the market where there is a lot, so you have to have a tough ass and not expect all the fanfare and great opinions at the very beginning, because if you become a public party and you agree to the public, I guess everyone has the right to express their opinion and it's not about the opinion that I will write a very good review and maybe the casino will be useful to me then I will give her a prize, as I write in the first posts, I expressed my negative opinion on Facebook and then the casino wrote to me in the Messenger chat asking for contact back, so I did, I contacted via Messenger directly to casinos casino asked what my problem was, so I wrote that I had some doubts about all these great opinions, that everything was great in general, that the slot machines gave a lot of money, super fast payouts, I don't know because I haven't had the opportunity to withdraw deposits from there yet and the casino sent me a message whether he can ask for my e-mail address and then he blocked me because I commented on another player's post or the casino simply paid him for this opinion to write such a great opinion because I simply couldn't believe my eyes what I was reading, the casino blocked me and I can't see them website, I can no longer write to them on messenger, it's all because my post was negative while another user's post was positive, I wrote via Instagram in a chat to the casino, the casino asked me again for my e-mail address, I will give my e-mail address, I will ask why they blocked me and why they make such stupid situations in general that they block a player just because he didn't like something, right, it's a consultant there, a consultant, I don't know who writes there, in general, the casino replied to me with a message that my account had already been unblocked and it was blocked by mistake well, a few days have passed since that situation, yesterday I tried to log in again, look for their Facebook page, unfortunately for me such a page does not exist, I sent a dot in the message, sending error, I can't send a message to them, so I wrote on Instagram again why they won't unblock me since it was an error so why don't I fix this mistake, why can't they unblock me, they don't answer my face, that my account was already unblocked a long time ago and then I sent screenshots, that I can't write a message to them, that their Facebook profile doesn't want to be displayed at all, unfortunately on I haven't received any response to this message, so my opinion is negative because you can't accept only great praise, just that it is the best, especially since it's a new casino, if you accept good opinions, you should also accept the negative ones. perfect no one no gastronomy it's perfect but it's the first time I've seen a casino block a user because he said something bad about their casino

Wow, what can I say? Just an awful experience with Royspins.

Firstly, I deposited and turned over more than 3x my deposit amount playing on the live casino.

I requested a withdrawal and was then told the love casino only counts towards 20% of your turnover? So you actually need to turnover your deposit 15x?

Nonetheless l continued betting to reach the required turnover. Finally, I did so and requested a withdrawal. The first withdrawal was sent. I kept some money in the account to keep playing with as I didn't want to deposit again, knowing I would have to turnover 15x the deposit amount.

I had a small win with this remaining balance and went to make another withdrawal. Here's where the real issues started.

Firstly, it showed up on their 'livestream' of withdrawals that it had been completed in 11 minutes. But I had not received it. Further, when I searched my crypto wallet address on the blockchain explorer, it was clear they had not actually sent me any withdrawal.

I contacted live chat who were completely useless, only telling me they would pass on my question.

No one ever responded to me. I sent another follow up email, which was never replied to. I still have not received this withdrawal, a day and a half after their website proudly advertises it was 'sent in 11 minutes'.

Absolutely horrible site. Useless support, failure to pay withdrawals, failure to respond to emails, incredible 15x turnover requirement on deposits, which I believe is the highest in the online casino industry.

Absolutely a site to avoid. Currently waiting the required two weeks before lodging a complaint on this website to try and finally get my money.

This is a very good casino,with incredible nice customerservice.
There is also an incredible large selection of games here.
This casino is one of the best casinoes i have played at.
And what i like best is that this casino has fast payouts

I liked the look of this casino for two reasons. First was the games available. Second was the RTP on the games. I like Hacksaw Games and had played them on other casinos only to find out the RTP was nerfed (92% instead of the standard 96%). On Royspins it was 96%. Sadly after playing the games for 1 day they are now saying blocked for my country (Australia). This made me pretty sad, however there are other providers I like available such as Yggdrisil, Wazdan and Novomatic. I note on RoySpins that the games on these providers also had good RTP's (96%+). Seems like Royspins are more generous than other online casinos and offer the good versions of the games. Depositing was a little difficult. When I tried my Visa Card the processor would not go through. Therefore I decided to make a Jeton account. This worked. For those wondering about fees, there are none from RoySpins for this payment method. I deposited $50, got it up to $92 and wanted to test the withdrawal, which I did via Jeton as well. Having already verified my account prior, the withdrawal was immediate. I am impressed! Sadly it went into my account as EUR not AUD like I had deposited. I say sadly not because the amount was wrong considering the exchange rate (it was bang on the right amount) but because Jeton charge a fee for exchanging back to AUD (about 6%). Overall I am very happy with my experience at RoySpins and would highly recommend to you. They deserve there good Casino Guru rating. Thanks RoySpins :) Good luck everyone

After some deposits I can say the following:
After the first withdrawal, the RTP of the slots will drop (I already know that the answer will always be the same) ;)
- support repeats what was imposed on them! despite there being a lot of evidence to the contrary!
-Cashback total scam!
I would like to make one thing clear after the feedback from the casino I immediately had wins, not very big but I did, but soon the slot loops and completely unjustified logouts returned, if not for manipulation here I don't know what will happen!!!

Depois de alguns depósitos posso dizer o seguinte :
Depois do primeiro saque o RTP das slots vai cair ( já sei que a resposta vai ser sempre a mesma ) ;)
- suporte repete o que lhes foi imposto !apesar de haver muitas evidências do contrário !
-Cashback burla total !
Gostaria de deixar claro uma coisa depois do feedback do casino tive imediatamente vitórias não muito grande mas tive , mas depressa voltaram os loop de slot e logout completamente injustificados se aqui não á manipulação não sei o que será !!!