Pledoo Casino - 選手の退会が遅れました。

Hi,

I won €600 and had withdrawal €300 on 11.10 but waiting for 6 days.

I was fully verified.

After that, I asked 2 days later in the Chat and the operator said that everything is fine. But the withdrawal is still open.

Can you help please?

Dear sezergurses,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

We apologize for this incident.

In the provider Digitain (Sportbook) found a bug that allowed customers to bet on some matches within a few minutes after their end, with the already-known result of the match.

Due to this, we temporarily disabled the provider Digitain and sent all customers associated with the matches in which the bug was found to verify the legitimacy of bets. Payouts to these customers have been temporarily suspended.

On this client, today received a reply from the gaming platform that no violations have been detected.

The client's withdrawal request will be processed shortly.

Hi,

I got all money thank you.

Awesome news, sezergurses. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.