Royspins Casino - プレイヤーの賞金は没収されました。

I won 16,000 euros and ordered withdrawals. One withdrawal of 2,000 euros was made and the rest was blocked.

I was asked for another verification, which I did.

After another verification, the payments were blocked again in order to consult with the game provider whether the winnings were fair.

I received information that everything was fine and I could pay the entire amount as an apology.

The withdrawals on the casino website were processed, and instead of winnings, I received a refund of my deposit to my account. I only got the last 3 deposits.

It can't be like that, I put everything in screenshots.

I choose trusted casinos from your website, and this is the first one where I have been cheated.

Hello German,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royspins Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, I only play for real money. I never use bonuses.

My account was verified several times.

The first verification was Jul 28, 2024.

Currently I can't talk anymore because they blocked my chat.

In general, I bet that they stopped making other payments.

For several days now, my withdrawals have been shown on the home page as having been made to other players.

This is not true, I did not receive the money.

the casino returns subsequent deposits instead of winnings...

topic closed, the casino paid the money.

Dear German, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru