RTbet Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal of €500 three days ago, and it still says it's under review. Initially, they told me it would be approved and processed within three days, but now they're saying it will take three to five days.

Now, every time I try to talk to them, I get the same responses, as if it's a copy-paste. They keep giving me vague answers and no solution to the issue.

Solicité un retiro por 500€ hace 3 días, todavía me pone que está en estudio, me dijeron en un principio que en 3 días estaría aprobado y tramitado, ahora me dicen que de 3 a 5 días.

Ahora cada vez que intento hablar con ellos son las mismas respuestas, como si fuera un copia y pega, dándome largas y ninguna solución al respecto.

Dear Vrossi166,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Vrossi166,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.