SG Casino - プレイヤーの引き出しが遅れています。

Hello,

How can you rate a casino 9.5 with such a crazy number of open complaints? As with all open complaints about SG casino and others from the same owner, my withdrawals are not being paid. Every time the payments take closer to two weeks. Please help me get my money out.

I haven't used any bonuses. I don't need KYC. I've managed to withdraw money from here, but that stopped when I won and dropped down the VIP level. Please contact them because they don't pay anyone on time, as you can see from all the complaints they've opened.

Hei,

Miten voitte rankata kasinon 9.5 arvoiseksi jolla on näin hullu määrä avoimia valituksia? Kuten kaikissa avatuissa valituksissa SG kasinoon ja muihin samaan omistajaan liittyen minun nostojani ei makseta. Joka kerta maksut kestävät lähemmäs kaksi viikkoa. Auttakaa minua kiitos saamaan rahani ulos.

En ole käyttänyt bonuksia. Minulta ei vaadita KYC. Olen onnistunut nostamaan rahaa täältä, mutta tämä loppui kun voitin ja tipuin vip tasolla alas päin. Ottakaa heihin kiitos yhteyttä koska he eivät maksa kenellekään ajallaan minkä näkee näistä kaikista avatuista valituksista.

Dear Ollikainen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you made the last successful withdrawal?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Thank you in advance for your reply.

Best regards,

Kristina

Hi, it's been exactly two weeks since I last withdrew money. The withdrawal method has always been the same, which is Neteller. It's really not normal to have to wait over a week for every withdrawal when the amounts are this small. It's also really not normal for the casino to have over 50 open complaints about late withdrawals.

Hei, kaksi viikkoa on taas ihan juuri kulunut kun viimeksi sain nostettua rahaa ulos. Nosto metodi on aina ollut sama mikä on Neteller. Ei todellakaan ole tavallista että jokaista nostoa joutuu odottamaan yli viikon kun summat ovat näin pieniä. Sekä ei todellakaan ole tavallista että kasinolla on yli 50 avointa valitusta myöhästyneistä nostoista.

Thank you for your reply, Ollikainen. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Ollikainen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, everything is fine here now. I believe I will get the rest of the withdrawals home without any problems. If not, I will contact you! Thanks for your help.

Hei, kaikki kunnossa täällä nyt. Uskon että saan loput nostot kotiin ongelmitta. Jos en niin otan teihin yhteyttä! Kiitos avusta.

Dear Ollikainen,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru