SG Casino - プレイヤーの撤退が遅れています。

i placed a withdrawal like about 2weeks now and it wasn't processed. whenever i ask them, they keep giving excuses say they have a long queue of withdrawal

Dear sagesta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, I haven't withdrawn before.

I've check the KYC option and was told I don't need to do KYC as of this moment.

Yes, my winning was with an active bonus( the bonus I got after I deposited 50$)

Thank you for your reply, sagesta. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Yes Kristina. They've finally processed it. Whatever you did, thank you, I appreciate

Do I understand correctly that you have successfully received your winnings?

Dear sagesta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru