SG Casino - 選手の退場が遅れました。

Hi. I signed up to this casino and was told verification wasn't necessary. I was lucky enough to win $3750 and found I could only withdraw $750 a day. My first withdrawal of $750 was processed and received into my crypto wallet in around 4 hours, great. This is where things changed.

I submitted my second withdrawal on 30 May 23. 24 hours later I was now told I need to verify my account. I submitted my documents immediately and they took 2 days to process with lots of issues with some of it as they were asking for impossible documents on my crypto account.

On 02 Jun 23 my account was now fully verified.

A few hours later I received an email that my withdrawal was rejected as my wallet address was incorrect. This is impossible as I use the same crypto wallet for every withdrawal and it was the exact same wallet address that just 3 days earlier they used to pay my first withdrawal which I recieved, no problems. This all convenientely for them, happens just before a weekend that I was also advised that they do not process withdrawals on.

I have sent numerous emails asking why they cancelled my withdrawal and they are now not replying at all.

This is a blatant attempt to delay my withdrawals.

It has now been 5 days since I tried to make my first withdrawal and still nothing. How can they tell me my own crypto wallet address is incorrect when It is copied and pasted from my own wallet.

Here is the email I received.

Dear Troy R****** W*********,

We would like to inform you that your withdrawal request in amount of 750 AUD has failed to be processed successfully.

In order to successfully process another withdrawal request for you, please follow the instructions bellow:

Please, provide correct coin address for withdrawal

If you have any additional questions, please do not hesitate to contact us via email support@SGCasino.com or via Live Chat.

Best Wishes,

SGCasino.com Financial Department

Dear Twilly82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi. This issue seems to be resolved and I am receiving my cashouts. I would like to withdraw my complaint.

Thank you

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Twilly82, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru