Shuffle Casino - プレイヤーの出金リクエストが遅れています。

I had really hoped for an internal resolution, but my withdrawal request is about to reach the month mark. This seems completely unbelievable for a casino with an 8.2 rating.

At first, I thought I had found a new project on the level of Stake. How long did that impression last? Just one day.

On March 18, I started making sports bets. On March 19, I requested my first withdrawal. I completed ALL verification steps - from email to biometrics. And waiting.... And waiting... And waiting..

"24/7 support" chat only gives me template responses about needing to wait for manual checks to finish. A convenient position. If they want, they can hold my money for a month, two, or even a year, and in response to any complaints just say the "manual check" is still ongoing with no indication of when it will end.

Please help me - I just want to receive my withdrawal:( 

I've provided EVERYTHING the Shuffle has asked for... 

Or at the very least, I want to hear a public deadline for these verification/review, after which I will rightfully consider myself scammed.

Dear xxxs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you currently have $16,908 in your casino account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please clarify when exactly the manual checks of your gameplay started?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello!

Thanks for your reply.

Do I understand correctly that you currently have $16,908 in your casino account?

• Yes, the amount is very close to that (there are literally pennies left in the account, the rest is in the payout request)

Did you accumulate your winnings with or without an active bonus?

• I bet using my own coins and did not activate any bonuses that required wagering.

Could you please clarify when exactly the manual checks of your gameplay started?

• When I tried to receive the funds and no "quick payouts" occurred. The process that was ask started on March 19.

I don't know if it was a coincidence or just needed to wait a little longer, but the money was paid out. It's all good

Dear xxxs,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru