Silver Oak Casino - 選手の退場が遅れています。

I requested a withdrawal on 10/13. It was a loyalty bonus with 4x cash out max. I did a withdrawal on 10/13 fully expecting that I would only get about 429. The withdrawal was approved on 10/24. It is now 11/6, almost 11/7 and i have not seen payment yet. KYC is done and approved.

Hello Corona42,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silver Oak Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It's been awhile that my account was verified. The withdrawal was approved, I just haven't gotten it yet. I used a loyalty bonus that was 4x max cash out. I spoke to the casino last week and they gave me this 7-10 day policy from approval. Yesterday was day 10.

You can mark this as resolved. I received my payout.

Dear Corona42,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru