Slot Madness Casino - 選手の退場が遅れています。

I've been waiting for 1 1/2 months. The casino keeps telling me any day now.

Dear cocobean1586,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please forward your most recent interaction with the casino regarding the issue with your delayed withdrawal? Please send the information to my email at tomas@casino.guru or alternatively post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas. I just received the finds a couple of hours ago. It's funny that a couple of hours before I received the payout, I received an email from Slot Madness saying I wouldn't get the funds until next week. Then, suddenly, I got the wire transfer. Maybe they found out that I filed this dispute with you. Maybe this expedited things. Anyway, we're all set now and you can be sure that I won't be using their site any more.Thank you for your help.

Dear cocobean1586,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru