Slotbox Casino - プレイヤーの入金が遅れています。

Deposit with Flexepin voucher not credited to my account. According to the casino, the voucher has already been used.

Einzahlung mit Flexepin Voucher nicht auf Konto aufgebucht. Laut Casino wurde der Voucher schon verwendet.

Dear Carlosxxxx1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotbox Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide a more detailed history of your deposits in the casino?
• Have you previously deposited in the casino using vouchers?
• How did you purchase the voucher? Have you contacted the seller of the voucher and asked for an explanation?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Carlosxxxx1,

• Have you contacted casino support and asked for assistance?
• Could you please share with me your communication with the casino trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Carlosxxxx1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.