SlotHunter Casino - 賞金の出金が遅延しています。

They don't verify my account and keep refusing my payout even though I've uploaded all the important documents

I need urgent help

Many Thanks

Kind regards

Pentas I***

Die tuen mein Konto nicht verifizieren und lehnen mein Auszahlung immer wieder ab obwohl ich alles wichtige Documente hochgeladen habe

Ich brauche dringend hilfe

Vielen Dank

Mit freundlichen Grüßen

Pentas I***

Dear balanderi1967,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I live in Rhineland-Palatinate and not in Bavaria Sorry, a mistake on my part

Ich wohne in Rheinland-Pfalz und nicht in Bayern Sorry ein Fehler von mir

Hi

The case is closed, I received my money, please close the case

Thanks

Hallo

Der fall ist erledigt hab mein Geld erhalten bitte den Fall schließen

Danke

Awesome news, balanderi1967. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.