SlotLords Casino - プレイヤーの出金が遅れている。

I requested a withdrawal from SlotLords Casino on 17.4.2025, and it has been 14 days since then. My account is fully verified and I have followed all the casino’s terms.

I contacted support multiple times and was only told that the issue is "under investigation" with no clear time frame or resolution. It feels like I am being stalled intentionally.

I am asking for immediate action to be taken and for the casino to process the withdrawal that I am rightfully owed. I have all supporting screenshots and records if needed

Dear kristiansturm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear kristiansturm,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have not gotten my money yet and still no new developments regarding my case.

Dear kristiansturm, have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

No i havent withdrew from this casino before. Account is fully verified and I didn't have an active bonus while getting this money. It is all withdrawable money. I will send you some transcripts via email.

Any updates?

Dear kristiansturm, is the withdrawal request from April 17 still pending?

Have you contacted the casino to check whether any additional verification might still be required?

Dear kristiansturm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.