Slotmaniax Casino - プレイヤーの認証が遅れています。

Hello,

I have won 1200$ at the slotmaniax casino.

Verification is required to withdraw funds.

On July 28, I uploaded documents for verification in my casino profile.

I also sent documents for verification to the three addresses listed on the site:

2 of these addresses are invalid.

But I haven’t received any response from the address to which I could send messages so far.

They also have something like live support through telegram, but no one responds there either.

In summary, the casino is completely ignoring me. I want to pass verification and finally withdraw this money.

Здравствуйте.

Я выиграла в казино slotmaniax 1200$

Для вывода средств необходима верификация.

28 июля я загрузила документы для верификации в своём профиле казино

Также отправила документы для верификации по трем указанным на сайте адресам:

2 из этих адресов - недействительны

Но и от адреса на который удалось отправить сообщения я так и не получила ответ до сих пор.

У них еще есть что-то вроде лайв поддержки через телеграм, но и там никто не отвечает.

В общем, казино меня полностью игнорирует. Я хочу пройти верификацию и вывести наконец эти деньги.

Dear pozndarya,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotmaniax.com.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long you were a player of the casino?

Did you communicate with the casino about any issues previously? Have you received any reply from the casino support whatsoever?

Have you made any deposits to the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

July 28 I started playing in this casino. Made two deposits.

No, I didn’t communicate, they still have never answered any of the questions.

28 июля я начала играть в этом казино. Сделала два депозита.

Нет, не общалась, они до сих пор ни разу ни на какой из вопросов не ответили.

Thank you very much, pozndarya, for providing the necessary information. We'll try to contact the casino and help. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi pozndarya,

I've just reviewed your case and am sorry to hear about your issues with this casino. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Slotmaniax Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if you have received the documents for verification from the player? What are the reasons for not communicating with players?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Account verified today, hooray! 🙂

I put money for withdrawal, let's see how they will withdraw

Аккаунт сегодня верифицировали, ура! 🙂

Поставила деньги на вывод, посмотрим как будут выводить

That's great to hear, pozndarya! Does your withdrawal request have a "pending" status or it was already processed?

Status WAITING CONFIRM

I will wait for the withdrawal of funds, let's see how long it takes in this casino...

Status WAITING CONFIRM

буду ждать вывода средств, посмотрим сколько это времени занимает в данном казино...

Thank you for the information, pozndarya. I will set the timer for 14 days, which is often the average time for processing withdrawals in many online casinos. Let me know, if there're any updates in the meantime. We'll try to contact the casino again if nothing happens after the set timeframe.

My withdrawal was canceled for an unknown reason.

and yes, I tried to withdraw not 500 million USD, as it says there, but only 500 🙂

Nobody answered my emails.

I still can't contact the casino.

Tried to create a withdrawal request again...

Мой вывод средств был отменен по неизвестной причине.

и да, я пыталась вывести не 500 млн юсд, как там написано, а всего лишь 500 🙂

На мои имейлы так никто и не ответил.

Я до сих пор не могу связаться с казино.

Попробовала создать запрос на вывод средств еще раз...

Thanks for the updates, pozndarya. Though the casino has been irresponsive so far, I'll try to contact it again.

Surprisingly, I was withdrawn 500 usdt.

Today I made a withdrawal request for 500$ usdt (trc20). And another request to withdraw $500 to btc. And I still had $200 left on my balance.

I was withdrawn $500 to usdt wallet (trc20)

But $500 was not withdrawn to bitcoin.

And now my balance is 0.

Although there should still be $700 left

Удивительно, но мне вывели 500 usdt.

Сегодня я сделала запрос на вывод средств 500$ usdt (trc20). И еще один запрос на вывод средств 500$ на btc. И на балансе у меня оставалось еще 200$.

Мне вывели 500$ на кошелек usdt (trc20)

Но 500$ на биткоин не вывели.

И теперь у меня на балансе 0.

Хотя должно оставаться еще 700$

So you have received 500 USDT in your Tether wallet? That's good news.

On the screenshots, I don't see the withdrawal request of $500 to Bitcoin. It is not displayed in your transaction history anymore?

It is still displayed as usdt for some reason, although I indicated btc.

I had 1211 on my balance

I withdrew 500

With the second 500 there was a withdrawal cancellation

and my balance should now be $711

But my balance is now 0.

The casino is not responding. Please try to contact this casino because my balance has disappeared and I can't proceed with the withdrawal of the remaining 711$.

Он все равно отображается как usdt почему-то, хотя я указывала btc.

У меня было 1211 на балансе

Я вывела 500

Со вторыми 500 произошла отмена вывода средств

и на моем балансе должно быть сейчас 711$

Но на моем балансе сейчас 0.

Казино не отвечает. Прошу вас попытаться связаться с этим казино, потому что мой баланс исчез и я не могу продолжить вывод оставшихся 711$.

Thank you for specifying this, pozndarya.

Dear Casino, I'm setting the timer for you for 7 days. Please, let us know about what's going on with the player's balance.

In general, the money was returned to the balance. I tried to make a request for a new withdrawal of funds, let's see how events develop further 🙂

В общем, деньги вернули на баланс. Попробовала сделать запрос на новый вывод средств, посмотрим как дальше будут развиваться события 🙂

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

money received, thank you

деньги получены, спасибо

Dear pozndarya,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru