Slotmaniax Casino - 選手の退場が遅れています。

Hello Casino Guru,

I requested a withdrawal for 1000€ on 19.11.2023. According to the terms and conditions of the site, the withdrawal can take up to 7 working days. Sadly, I have still not received the withdrawal I requested.

I played with the welcome bonus, according to which the maximum withdrawal after successful turnover is 1000€. I have done that. My account has been fully verified since 19.11.23. I am attaching my verification and my withdrawal request along with the successful bonus turnover. I have abided by all the conditions. I ask for your assistance.

Shnyniflake

Hallo Casino Guru,

Ich habe am 19.11.2023 eine Auszahlung in Höhe von 1000€ beantragt. Laut den AGBs der Seite kann die Auszahlung bis zu 7 Werktage dauern. Leider habe ich die Auszahlung trotzdem noch nicht erhalten.

Ich habe mit dem Willkommensbonus gespielt bei dem die maximale Auszahlung nach der erfolgreichen Umsetzung 1000€ ist. Das habe ich gemacht. Mein Konto ist seit dem 19.11.23 vollständig verifiziert. Im Anhang sende ich Ihnen nochmal meine Verifizierung ebenso mein Auszahlungsantrag sowie den erfolgreich umgesetzten Bonus. Ich habe mich an alle Bedingungen gehalten. Ich bitte um Hilfe.

Shnyniflake

Dear shnyniflake,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Okay, I'll wait

Okay ich werde noch warten

The casino hasn't contacted you for 14 days

Das Casino hat sich seit 14 Tagen nicht gemeldet

Thank you very much, shnyniflake, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear shnyniflake,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slotmaniax Casino representative to join this conversation.

Dear Slotmaniax Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Good day,

You can close this case I received that money. 🙂

Guten Tag,

Sie können diesen Fall schließen ich habe dass Geld erhalten. 🙂

Dear shnyniflake,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru