Slots Garden Casino - 選手の退場が遅れました。

Won 16,500 dollars. Haven't received any payment yet. Any suggestions? Thank you for your time.

Dear kevinjeffery50,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is your withdrawal request still 'pending' in your account?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear kevinjeffery50,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.