Slots of Vegas Casino - プレイヤーの出金リクエストが遅れています。

So I purchased 30$ from casinio and didn't play for almost two years as I play on alot of casinios then I logged in and saw I had funds remaining about 24$ so I played some video poker and I won 350$ so I went too withdraw about 2weeks ago. This was there response...

The thing

is that the finance team

needs you to send the a

bank statement

identifying your

deposits to

payments@casinosuppo

rtcenter.com? Please

highlight the deposit

transaction(s) under

review in your

statement and include

your username and

name of the casino.

[2023-06-20 14:33:38]

[Jessica Sosa] And the

resolution will depends

on them

That transaction was 2yrs ago with my paypal account..

Dear gibsondan55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process and asking for proof of deposit is nothing unusual.

I would suggest that you try to find the transaction in your Paypal account and provide the deposit receipt as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Dear gibsondan55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.