Slots of Vegas Casino - プレイヤーの出金リクエストが遅れています。

they promised to pay but never did very time I file a complaint they escalated it but nothing this has been in transition since September 22 their waiting period came and went and nothing I don’t get it they approved it please send me my winnings I’m exhausted trying to get results not only that I was vip then got dropped to the lowest status I just want to get paid please asap

Dear luieayala9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear luieayala9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.