Slots of Vegas Casino - 選手の退会が遅れました。

I requested my cash out a month ago and they said it would take 7 to 10 days I write to them almost every day and they just tell me not much longer a few more days but I can’t get a clear answer please help

Dear danvas5406,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have been verified and I also got a email saying my money was being processed they said they could only do a few accounts a day? Everything on my side is good

The withdrawal was approved but they haven’t sent it

Thank you very much, danvas5406, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear danvas5406,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Slots of Vegas Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Slots of Vegas Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings all,

It appears everything is where it needs to be aside from proof of residence danvas5406 (a utility bill most times). You should be able to submit this using the automated documents feature within the casino cashier. Let me know when it's done and I'll see what can be done to push payment out the door for you.

Best wishes,

Nick and Slots of Vegas

I have provided all Documents you have requested more than once…

Dear Slots of Vegas Casino,

Could you please state if all of the documents are approved and if we can proceed to withdraw the player's funds?

I am looking forward to your answer.

Kind regards,

Stefan

i sent it again they said an hour or two if he okay but I’ve done this before…

Hey all,

Looks like we got it, thanks for your cooperation danvas5406 I do apologize for any frustration. My intent is to get to the heart of the matter so I can resolve your issues efficiently and effectively, I promise I will never request anything that isn't necessary to make that happen and get the job done.

That said, everything should now be where it needs to be. Hopefully the only thing left here is letting us know when that money comes in. 🙂

Best wishes,

Nick and Slots of Vegas

Thank you so much Casino guru it’s the second time you guys saved my life in the world needs more people like you guys!!

I have received my money… 😍

Dear danvas5406,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan