Slots of Vegas Casino - 選手の退会が遅れました。

i have been patient waited since november to get my winnings and every withdrawal is kicked back and then I have to wait . i filled out another wire transfer they said could take up to 7 days. Ive gone thru verification process. this is outrageous.

Dear kensherman50,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that your withdrawal requests are all being rejected?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear kensherman50,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It might have been bonus not sure cause at firzt it said withdrawal balance 587. i asked for withdrawal 7 days later denied asked for another 7days latert denied now on 7. th day still nothing.

yesterday they denied another withdrawal request now i submitted another oneto have them send me a check . they giv e no explanation nothing.

Do I understand correctly that you have tried to contact the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, kensherman50, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello kensherman50,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Slots of Vegas Casino to join the conversation.

Dear Slots of Vegas Casino,

Can you please provide some information regarding the player's withdrawal delay?

Greetings all,

Just confirming that the requested withdrawal was approved earlier today and should be issued as a Bitcoin withdrawal to the submitted Bitcoin address. Please let us know when this arrives kensherman50.

Best wishes,

Nick and Slots of Vegas

Dear kensherman50,

As per the response from Nick / Slots of Vegas Casino. Your withdrawal should be with you soon.

Please let us know when you receive it.

i received it .

Great news,kensherman50. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal