SlotsPalace Casino - プレイヤーの撤退が遅れています。

Greetings,

i' m facing an issue with slotspalace.com, i was a regular customer, had a short break, less than a month, came back on 1/1 and managed to earn some cash, never mind the total amount which was 2k and i was not smart enough to keep them and did cancel them and wasted them i have a pending withdraw since 19/1 of 300 € in which customer support doesn't say much other than please wait and i have no idea why it's delayed.

Answers to possible questions that i viewed from other users petitions.

My account does not require KYC as customer support claims.

No bonuses where claimed, all where my money.

Yes i had withdraw in the past way too many times, over 20k in and out.

Last withdraw was 25/9/24, was on a lose streak after that till now.

All withdraw and deposits are via credit card with the same card.

Hello Dimitri93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsPalace Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account was ever verified in the past?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

thanks for the quick reply, my account was never verified, never required verification, customer support claims there is no need to verify and when i ask them to be verified anyway they say if there is a need they will inform me. Now, on the website part, when i go to verification it says "at the moment your account does not require verification" and it does not let me to upload any data.

As for the contact with customer support it was few hours ago and i contact them daily, hearing the same.

In case you are still wondering, 14 days passed, still no money, still no valid response from CS.

And now they cancelled my withdraw for no reason, i'm gonna try again to withdraw, customer support claims that i did the cancel.

close the case, i gambled them all. slotspalace is the worst.

Hello Dimitri93,

I'm sorry that you have lost your balance. As the initial issue is no longer relevant, we will be closing the complaint.

Please keep in mind that withdrawals gets canceled very often and it is always important to contact the casino for the reason or request a new withdrawal request.

Best regards,

Nick