Snatch Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

I received free spins at this casino and won €150 in real money after completing the wagering requirements. I tried to request a withdrawal, but for some reason, their automated verification system didn't work. So, I asked customer service if I could send the documents via email, and suddenly they just closed my account and stopped responding to me altogether. A customer service representative just said that the money was lost. I haven't received any other explanation. I hope that CasinoGuru will help me get what is rightfully mine. Thank you in advance.

Sain kyseiselle kasinolle ilmaiskierroksia joilla voitin 150€ oikeaa rahaa kierrätyksen jälkeen. Yritin tehdä nosto pyyntöä mutta tunnistautuminen ei onnistunut jostain syystä heidän automaattisella tunnistus ohjelmalla joten pyysin asiakaspalvelusta että voisinko lähettää dokumentit sähköpostilla niin he yhtäkkiä vain sulkivat pelitilini eivätkä enään vastanneet minulle mihinkään mitään. Asiakaspalvelija vain sanoi että rahat on menetetty. Muuta selitystä en ole saanut. Toivon että casinoguru auttaisitte minua saamaan sen mikä minulle oikeasti kuuluu. Kiitos jo etukäteen.

Hello Jarski88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your account until the process is finished.

Looking forward to your answer.

Regards,

Nick