Snatch Casino - プレイヤーの賞金は没収されました。

I deposited money and got free spins.

After I wagered the winnings from the freespinns bonuses and it was added to my real money, I continued playing.

When I wanted to withdraw yesterday, they stole €220 from me.

I claim I can only win a maximum of €100 from free spins.

But the money I won over €200 was no longer from Freespinns, it was my money.

No more bonus money.

After freespinns and wagerd I had almost €80, including my own deposited money. It was all my real money when I won up to €320 and wanted to withdraw it.

I want my remaining €220

Best regards

Oliver****

Ich habe geld eingezahlt und freespinns bekommen dazu.

Nachdem ich den Gewinn aus den freespinns boni wagerd habe und es zu meinem Echtgeld dazugezählt wurde, habe ich weitergespielt.

Als ich gestern abheben wollte, klauten sie mir 220€.

Behaupten von dem freespinns kann ich nur maximal 100€ gewinnen.

Aber das über 200€ gewonnene geld war nicht mehr von freespinns das war mein geld.

Kein boni geld mehr.

Nach freespinns und wagerd hatte ich knapp 80€, mit mein eigenes eingezahltes geld zusammen. Es war alles mein echtgeld als ich dan bis 320€ gewonnen habe und es abheben wollte.

Ich will meine restlichen 220€

Freundliche Grüsse

Oliver ****

Dear Urugu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received any visual confirmation when concluding the wagering of the bonus?
• Could you please send me the email or any other transcript from your correspondence with the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Urugu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.