Snatch Casino - 選手の退場が遅れる。

I am waiting 3 days for my payment in my skrill acount chat said to me that its very bussy the Finance Department. I have verified my acount.but i don see my money.why it needs so much time for payment.other casinos do it immediatelly

Hello Fotemoul90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account was verified the day I made the first deposit. They asked me for an additional skrill account for withdrawal and I sent it. And since then no one has answered me again

Ο λογαριασμος μου επαληθευτηκε την ημερα που εκανα τη πρωτη μ καταθεση.μου ζητησαν ενα επιπλεον εγγραφο skrill για αποσυρση και τ εστειλα.και εκ τοτε κανεις δε μου ξανα απαντησε

Hello Fotemoul90,

As we recommend to wait at least 14 days for the money to arrive, can you please advise if there's been any update regarding your case since your last post? If still nothing, we will try to intervene.

Dear Fotemoul90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.