Snatch Casino - 選手の退場が遅れる。

I played for the first time and I'm not able to cash out. I already checked my account through the website and everything is ok. I try to contact support and they don't tell me anything. They sent me an email asking for more documents, I already sent them and they never answered me again. My withdrawals are still pending. This is nonsense. I want to get it out. I've always played in every casino and never had this problem. I can't solve

Joguei pela primeira vez e não estou conseguindo sacar. Ja verifiquei minha conta pelo site e está tudo ok. Tento falar com o suporte e não me falam nada com nada. Me mandaram um e-mail pedindo mais documentos, já enviei e nunca mais me responderam. Meus saques continuam pendentes. Isso é um absurdo. Quero conseguir sacar. Sempre joguei em todo cassino e nunca tive esse problema . Não consigo resolver

Hello Deboraoli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

My account has already been verified from day one.

But my withdrawals have been pending for 4 days now.

By email they asked me for information about my bank account, I sent it twice and nothing.

No documents were rejected; so much so that my account is verified. But the looting doesn't fall.

I've always played in every casino and never had a problem, it falls right away

Minha conta já foi verificada desde o primeiro dia.

Mas meus saques estão pendentes já tem 4 dias.

Por e-mail me pediram informações sobre minha conta bancária, já mandei 2 vezes e nada.

Nenhum documento foi rejeitado; tanto q minha conta e verificada. Mas os saques nao caem.

Sempre joguei em todo cassino e nunca tive problema, cai na hora

This is nonsense. My bank account is from Nubank, and everyone knows that a few days ago Nubank blocked the app's print function.

I am asking as a requirement for my withdrawal that I enter the application and take a print.

They are doing this on purpose. Oh, it's absurd. I want to cash out

Isso é um absurdo. Minha conta bancária é da Nubank, e todos sabem que há poucos dias a nubank bloqueou a função de tirar print do aplicativo.

Estou pedindo como requisito para o meu saque que eu entre bo aplicativo e tire print.

Estão fazendo isso de propósito. Eh um absurdo. Quero sacar

Hello Deboraoli,

The withdrawal process may take up to 14 days anyway which still has not passed based on your previously given information.

Please try to contact your bank to request such document or a confirmation that such documents can't be provided by them in order to finish the verification and let us know the outcome.

Dear Deboraoli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.