Sol Casino - プレイヤーの入金が遅れています。

I made a deposit via instant transfer, and the casino keeps responding that the "payment system" has not yet returned with a solution.

I sent a proof of payment and bank statement (even though it is protected by the data security law). I sent the documents proving that the money left my account for a partner listed on the site, and I still have no date for a resolution. It's been 3 days and they can't even give me a response date.

All this, despite having a "diamond" status.

Fiz um depósito via transferência imediata e o casino fica respondendo que o "sistema de pagamento " ainda não retornou com uma solução .

eu mandei comprovante , extrato bancário ( enviado mesmo sendo protegido pela lei de segurança de dados ) . Enviei os documentos comprovando que o dinheiro saiu da minha conta para um parceiro que estava no site e não tenho data para solução . Já se passaram 3 dias e nem data para resposta conseguem me dar .

isso tudo mesmo eu tendo um status "diamante"

Dear Ricobonito,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I think I wasn't clear.

I made the instant bank transfer to the provider that the website indicated. I have no contact details for the payment provider. It's a third party chosen by the casino who apparently isn't responding. The casino is responsible for its service providers. I've had this problem in other casinos and as soon as I sent the instant deposit receipt they credited my money and resolved the problem with the provider (outsourced). It's a big mistake to transfer a problem to the customer that I can't solve.

Acho que não fui claro .

eu fiz a transferência bancária instantânea para o provedor que o site indicou . Não tenho contato do provedor de pagamento . É um terceirizado escolhido pelo casino que pelo jeito não está respondendo . O casino é responsável por seus prestadores de serviço . Já tive esse problema em outros casinos e assim que enviei o comprovante de depósito instantâneo eles creditaram meu dinheiro e resolveram o problema com o provedor ( terceirizado) .É um grande erro transferir para o cliente um problema que eu não posso resolver .

Payment was made to a link generated on the SOL casino website.

Anyway, I will not make any payments today or ever again at this casino, despite having received "diamond" status.

I'm going to start loyalty at another casino.

O pagamento foi efetuado a um link gerado no site do cassino SOL .

enfim , não farei nenhum pagamento nem hoje nem nunca mais nesse casino, apesar de ter recebido o status de "diamante" .

Vou iniciar a fidelização em outro casino .

the credit was made today and the casino didn't even notify me, I just consulted the website and checked. This shows the lack of attention to their "diamond" customers

o credito foi feito hoje e o casino nem mesmo me avisou , apenas consultei o site e verifiquei. Isso mostra a falta de atenção aos seus clientes "diamante"

Dear Ricobonito,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru