Spicy Jackpots Casino - 選手の退場が遅れました。

I requested a withdrawal on the 13th March and its still pending I've tryed talking to them but all I get from them is please be patient I'm not getting any reason why its taking so long and they just cut off chat

Dear Pixiesue,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina

This is my 1st withdrawal with them

Yes my account was verified

And yes it was from a bonus my original winnings was more than £200 but they cancelled my 1st withdrawal saying I was only allowed to withdraw £200 and they kept the rest

Thank you very much for your reply, Pixiesue. What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Pixiesue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.