Spin Buffalo Casino - プレイヤーは引き出しの問題とサポートの応答なしに直面しています。

I started with 100 euros without a bonus, went up to 900 euros, and then played down to 800 euros. The chat support is permanently unreachable, and no one is responding to my email.

war mit 100 euro ohen bonus oben auf 900 euro und hab dann noch bis 800 runtergespielt. Chat dauerhaft nicht erreichbar und über die eamil antwortet mir niemand

Dear Samir91,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spin Buffalo Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Would you like to withdraw your funds?

I will be waiting for your reply patiently. 

Best regards, 

Dominika

Of course I want to withdraw my money 800 euros in DOGE-Coin I have to get

selbstverständlich will ich mein geld abheben 800 euro in DOGE-Coin muss ich bekommen

Dear Samir91, have you completed the wagering requirements for the deposit?

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

I was able to withdraw the money and I can always cancel it again, so the payout, nothing is pending. I have uploaded all the KYC documents that I have been accepted by various sites several times, around 30 or so, or the documents disappear. I haven't received a response from the casino for two days, chat never works and no, I have never withdrawn anything from there.

ich konnte das Geld abheben und ich kann mich es nochmals immer abbrechen also die Auszahlung also Nix auf Pending. Kyc habe ich alle Dokumente die ich von diversen Seiten angenommen werden mehrfach hochgeladen um die 30 oder verschwinde Dokumente. Ich bekomme seit zwei Tagen keine Antwort mehr vom Casino Chat funktioniert nie und nein habe dort noch nie was abgehoben

I can still cancel the payout, it doesn't say pending, just Cancel.

Noch immer kann ich die Auszahlung abbrechen kein pending stehst da nur Cancel.

I couldn't make a successful withdrawal. My money is stuck there and there is no way to verify it. I sent all the data for verification by email and I haven't received a response

Ein ich konnte keine erfolgreiche abhebung machen. Mein Geld steckt dort fest es gibt keine Möglichkeit der Verifizierung. Ich habe alle Daten für die Verifizierung per email gesendet und ich bekomme keine Antwort

the disputed value is 800 not 100 euros I get 800 euros

der streitwert ist 800 nicht 100 euro ich bekomme 800 euro

you can reach them there

support@spinbuffalo.com

da kann Man sie erreichen

I will be verified tonight

Ich werde heute Abend Verifiziert

Dear Samir91, is your withdrawal request still pending?

Could you please confirm that you have passed the KYC verification?

Yes, I passed and gambled away the money and it wouldn't have paid out anyway

Ja habe bestanden und das Geld verspielt hätten eh nicht ausgezahlt

Dear Samir91, am I correct in understanding that no funds are left in your casino account?

And

Ja

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.