Spin Galaxy Casino - プレイヤーの撤退が遅れています。

I won last June 10 and requested a withdrawal for $3,170.My account was verified and pass the necessary documents(proof of method of payment)that was needed but until now I didn't get any reply on what my withdrawal status now.I've been emailing them but get no response.

Dear Chattt, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spin Galaxy Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Can you please share a screenshot of your withdrawal request?
• Have you made any successful withdrawals in the past?  
• Could you please confirm when you passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we can help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I succesfully passed the KYC verification last June 17 2025 and I got an email from them asking of my proof of method of payment which I provided right away.This is the only one I screenshotted of my winnings the 170 I didnt take a picture.I withdraw before with no problem for 900 dollars..after 5 days it was on my account.

I don't have any bonuses that time.

Thanks.

Thank you very much for your reply, Chattt. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Dear Chattt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru