Spin Samurai Casino - プレイヤーの出金が遅れている。

I keep having my withdraw cancelled they come up with random excuses like wrong bsb or account number then too much in one day it’s been goin on daily

even my VIP manager advised me I did it the way they told me it was cancelled

They offer to help but when I try it cancelled meaning I have to wait another 24 hours and I can only take it in $1500 chunks or wait another week then take $4000 then wait another week for the other $1000

its unfair I’ve been trying for ages

Dear mishrina0811,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.