Spin Samurai Casino - プレイヤーは撤退を要求することはできません。

Dear leeryanlee007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Sure no worries. I have given up I knew I wasn't gonna get it back so I just blew it all. Thanks anyways

Thank you for your reply, leeryanlee007. Do I understand correctly that you have lost all funds you initially wanted to withdraw?

Dear leeryanlee007,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Sorry about late reply that's correct

I am sorry to hear that. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.