Spinanga Casino - ウェブサイトの問題により、プレイヤーの出金が遅れています。

I have made 3 withdrawals totaling 493€ since Tuesday, the 30th of January, 2024, and I keep getting excuses that my request is close to approval, that their page has technical issues they are fixing. I am starting to believe that I will never receive my money!!!!

Έχω κάνει 3 αναλήψεις στο σύνολο 493€ από την Τρίτη 30/01/2024 και όλο μου λένε δικαιολογίες ότι είναι πολύ κοντά το αίτημα μου για εγκρίσει , ότι η σελίδα τους έχει τεχνικό πρόβλημα και το φτιάχνουν. Πιστεύω ότι δεν θα πάρω ποτέ τα λεφτά μου!!!!

Dear mairaklft,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

My account says on their page that no verification is needed, It's been so many days and they're still giving me various excuses.

Ο λογαριασμός μου λέει στην σελίδα τους ότι δεν χρειάζεται επαλήθευση, Έχουν περάσει τόσες μέρες και ακόμα μου λένε διάφορες δικαιολογίες.

Good evening,

Today is 1 week since I made my withdrawals (5 business days) and still no news or even my request approved!!!

Καλησπέρα σας,

Σήμερα είναι 1 εβδομάδα από τότε που έκανα τις αναλήψεις μου είναι (5 εργάσιμες μέρες) και ακόμα δεν έχω κανένα νέο ούτε καν έχει εγκριθεί το αίτημα μου!!!

The matter can be closed, I received the money!!!

Το θέμα μπορεί να κλείσει έλαβα τα χρήματα!!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mairaklft, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru