Spinanga Casino - プレイヤーに入金の遅れが発生しています。

Hello..again the same with this casino!.i make a deposit before 10 hours and my money do not come in my player account(USDT-TRC20)it is the second time with the same problem..they add my money after 5 days!!!when i chat with them by live chat they close chat and logout me of my account and ask me to wait..!!!thank you

Dear souflis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

No problem with my provider..the transaction sacsesful make via usdt(tron20)via crypto

Dear souflis,

Please be sure to send a payment confirmation from your provider to the casino directly to locate the lost balance as soon as possible. Please let us know within a week if there's been any update.

the momey add..close this complain. thank you for your help

Dear souflis,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru