Spinanga Casino - プレイヤーの引き出しが遅れています。

Good evening! I have made three withdrawals from this company on the 1st, 2nd, and 3rd of November 2024 (one per day), and even today, 15-16-17 days later, I have not received any response or my money! I am very dissatisfied and worried about whether I will get my money!

Καλησπέρα! Έχω πραγματοποιήσει τρείς αναλήψεις από αυτή την εταιρεία στις 1-2-3/11/2024 (μια την ημέρα) και ακομα και σήμερα 17-16-15 μέρες μετά δεν έχω λάβει καμία απάντηση, ούτε τα χρήματα μου! Είμαι πολύ δυσαρεστημένος και ανήσυχος για το αν θα κάνω τα χρήματα μου!

Dear konstantinosnefros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It was the first time I played with this company and the first withdrawals I requested.

In other corresponding companies I have made deposits and withdrawals in exactly the same way (bank card) and they have been completed normally.

I haven't been asked for any ID yet, but also according to the company's terms and conditions it's still not needed based on the money I've played/won.

I won the money without activating any bonus.

Thanks!

Ήταν η πρώτη φορά που έπαιξα στην συγκεκριμένη εταιρεία και οι πρώτες αναλήψεις που ζήτησα.

Σε άλλες αντίστοιχες εταιρείας έχω κάνει καταθέσεις και αναλήψεις με τον ίδιο ακριβώς τρόπο (τραπεζική καρτα) και έχουν ολοκληρωθεί κανονικά.

Δεν μου έχει ζητηθεί κανένα έγγραφο ταυτοποίησης προς το παρόν, αλλά και σύμφωνα με τους όρους και προϋποθέσεις της εταιρείας δεν χρειάζεται ακόμα βάσει των χρημάτων που έχω παίξει/ κερδίσει.

Τα χρήματα τα κέρδισα χωρίς την ενεργοποίηση κάποιου μπόνους.

Ευχαριστώ!

Thank you for your reply, konstantinosnefros. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, if there is any relevant communication between you and the casino, please send it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear konstantinosnefros,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.