Spinanga Casino - プレイヤーの撤退が遅れています。

Hello.

I deposited €600 at Spinanga and eventually decided to withdraw €500. The withdrawal process is supposed to take 3-4 days, but I have been waiting for a week now and the status hasn't changed. The status of the withdrawal has been "In Process" for a week. This is not normal! I'm getting worried! I depend on this money and need it as soon as possible. Please help me...

Hallo.

Ich habe bei Spinanga 600€ eingezahlt, irgendwann zum Entschluss gekommen 500€ auszuzahlen. Eine Auszahlung soll 3-4 Tage dauern, ich warte bereits seit 1 Woche auf meine Auszahlung und der Status hat sich auch nicht geändert. Der Status der Auszahlung ist bei „In Bearbeitung" seit 1 Woche. Das ist nicht normal! Ich mache mir langsam sorgen! Ich bin auf das Geld angewiesen und brauche es schnellstmöglich. Bitte helft mir…

Hello Mert4343,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinagoCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick.

My account does not need verification. I have collected all winnings with real money and have never used a bonus. I recently wrote to the live chat today, who told me they cannot give me any information about when my withdrawal will be ready.

LG Mert

Hallo Nick.

Mein Konto brauch keine Verifizierung steht bei mir. Alle Gewinne mit echtem Geld gesammelt nie ein Bonus verwendet. Zuletzt heute mit dem Live Chat geschrieben, der mir gesagt hat er kann mir keine Informationen geben wann meine Auszahlung fertig sein wird.

LG Mert

It would be great if you could help me. I don't know what to do and just want to get my money from this casino...

es wäre super wenn ihr mir helfen würdet ich weiss nicht weiter und möchte einfach mein Geld erhalten von diesem Casino…

Hello Mert4343,

Please note that we recommend to wait at least 14 days for any withdrawal. Let us know if it would take longer, until then, I can only advise to wait.

All right… then I’ll just wait a few more days…

Alles klar… dann warte ich erstmal die paar Tage noch ab…

Hello Mert4343,

Can you please advise if there's been any update regarding the matter? If still not, we will try to intervene.

Dear Mert4343,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.