Spinanga Casino - プレイヤーの支払いが遅れています。

Waiting for an initial payout of 50.00 Euros since 18.03.2024 - yesterday I won 250 Euros - curious as to when I'll receive my money - Incidentally, my account didn't need to be verified, the chat confirmed successful processing yet the status still shows as "In Process".

Warte auf eine gewinn Auszahlung erste in Höhe von 50.00 Euro seit 18.03.2024 - gestern habe ich 250 Euro Gewonnen-bin gespannt wann ich meine geld bekomme- übrigens nein konto müsste nicht Verifiziert werden in chat haben mir erfolgreiche Bearbeitung bestätigt trotzdem laut Status In Bearbeitung.

Dear dagmarakjanssen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with or without an active bonus?
• When did the casino confirm to you the verification wasn't necessary?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear dagmarakjanssen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.