Spinanga Casino - プレイヤーの賞品が遅れています。

The Spinanga casino offers prizes for completing collections. Until now, I hadn't had any problems, and they credited me for all of them. However, after completing the collection worth €800, I spent the coins to complete it, but they did not credit me with the prize. I have spoken with the chat agents and my VIP agent, and they tell me it's a platform error and don't know when it will be resolved. I've been dealing with this since November, and it's starting to seem like an excessive amount of time. I would like to know if you can help me. Thank you.

El casino Spinanga ofrece premios al completar colecciones. Hasta el momento no había tenido problema y me había abonado todas. Pero al completar la colección de 800€ gasté las monedas en completarla pero no me abonaron el premio. He hablado con los agentes del chat y con mi agente Vip y me dicen que es un error de la plataforma y que no saben cuando se solucionará. Llevo desde noviembre con esto y me parece un tiempo excesivo. Me gustaría saber si me podéis ayudar. Gracias

Dear Cas85,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please forward me the communication with the casino customer support regarding the error regarding crediting your prize to veronika.f@casino.guru. Alternatively, you may post screenshots here.

Also, please send me a screenshot showing that you spent the necessary coins to purchase the last cloak that has not been credited to you.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika