Spinanga Casino - 引き出しが遅れ、カジノからの連絡がありませんでした。

Hello

The withdrawal has been pending for 4 days when it usually takes a maximum of 3 days.

The casino is not responding. No bonuses. Documents have been sent.

Due to the large number of withdrawal complaints, I am filing a complaint now.

Hei

Kotiutus on kesänyt 4 päivää ja normaalista maksimi 3 päivää.

Kasino ei vastaa. Ei bonusta. Dokumentit lähetetty.

Johtuen kotiustus valitusten suuresta määrästä lähetän valituksen nyt.

Dear 5801451,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

I should have checked if they pay withdrawals. Clearly bad. So I join the queue. Too bad the bonuses are interesting.

Minun olisi pitänyt tarkistaa maksavatko kotiutuksia. Selvästi huonosti. Joten liityn jonoon. Harmi bonukset kiinnostavat.

I just received an email and a notice letter when the phone bill was 4 days late. I have a 20-year customer relationship. If the rent is 14 days late, it goes to the collection agency. With complaints, I try to direct the casinos to pay as agreed. If I get the money in time, the cooperation can even continue. That's the casino's advantage too.

Sain juuri sähköpostia ja huomautuskirje kun puhelinlasku oli 4 vrk myöhässä. Minulla on 20v asiakasuhde. Jos vuokra 14 vrk myöhässä se menee perintätoimistoon. Pyrin valituksilla osaltani ohjaamaan kasinoita maksamaan sovitusti. Mikäli saan rahat ajoissa niin yhteistyö voi jopa jatkua. Se on kasinonkin etu.

I inform the casinos myself that I have filed a complaint. It's up to them how they react to it. I base the complaints on the time limits and communication they promised. Not responding to messages is also communication. I also have a collective responsibility to other players to stay true. I'm not trying to slander casinos, but to challenge you to stay within the agreed framework.

Ilmoitan itse kasinoille tehneeni valituksen. Se on heidän asiansa miten reagoivat siihen. Perustan valitukset heidän lupaamiinsa aikarajoihin ja viestintään. Myös viesteihin vastaamatta jättäminen on viestintää. Minulla on myös kollektiivinen vastuu muita pelaajia kohtaan pysyä totuudessa. En pyri mustamaalaamaan kasinoita, vaan haastamaan eidät pysymään sovituissa raameissa.

Could you please share a screenshot of your withdrawal request?

I'll await your message.

Spinanga has paid.

This conplaint can be closed.

Thank you fir help. I am fine.

The withdrawal took 10 days. Delayed withdrawals disrupt gameplay.

Rabidi is still ok for me. Because they have paid.

I posted a picture, it's ok now.

Kotiutus kesti 10 päivää. Viivästyneet kotiutukset häiritsevät pelaamista.

Rabidi on yhä ok minulle. Koska ovat maksaneet.

Laitoin kuvan, asia on nyt ok.

Dear 5801451,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru