Spinanga Casino - 選手の退場が遅れています。

I read your review of Spinanga Casino and made a deposit. I won some bets and requested a withdrawal. I am waiting for their email and almost daily they tell me to do the same things over again and wait. It's a complete mess and I'm surprised that you gave such a high-security rating when ALL user comments are negative.

Δίαβασα την αξιολόγηση σας για το Spinanga casino και έκανα κατάθεση. Κέρδισα σε κάποια bet και αιτήθηκα ανάληψη. Περιμένω email τους και σχεδόν καθημερινά μου λένε να ξανακάνω τα ίδια πράγματα και να περιμένω. Μια αηδία σκέτη και απορώ πως δώσατε τ΄όσο υψηλό δείκτη αδφαλείας όταν ΌΛΑ τα σχόλεια των χρηστών είναι αρνητικά.

Dear Satore, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

I requested the withdrawal by email on 3/14/2024 and it is the first withdrawal request. Tomorrow will be 2 weeks, really not a reliable casino in my opinion. Please take into account all user comments and revise the rating of this casino soon. It should not have a single star. People read and believe you CASINOGURU. Help us to continue to believe in you and give thanks that you exist. With honor and gratitude

Αιτήθηκα την ανάληψη με email στις 14/3/2024 και είναι το πρώτο αίτημα ανάληψης. Αύριο θα είναι 2 εβδομάδες, πραγματικά δεν είναι αξιόπιστο casino κατά την γνώμη μου. Παρακαλώ λάβετε υπ όψιν σας όλα τα σχόλια των χρηστών και αναθεωρήστε σύντομα την αξιο΄λόγιση αυτού του casino. Δεν πρέπει να έχει ούτε ένα αστέρι. Άνθρωποι διαβάζουν και πιστεύουν σε εσένα CASINOGURU. Βοήθησε μας να συνεχίσουμε να πιστεύουμε σε εσένα και να ευχαριστούμε που υπάρχεις. Με τιμ΄ή και ευγνωμοσύνη

Thank you for your reply, Satore. Could you please confirm that you have passed the KYC verification? Did you accumulate your winnings with or without an active bonus?

What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Yesterday they entered my account 29 days after the first withdrawal request. The day before yesterday they were out of spinanga, thank you very much for your interest.

Εχθές μπήκαν στον λογαριασμό μου 29 μέρες μετά το πρώτο αίτημα ανάληψης. Προχθές είχαν βγει από την spinanga, ευχαριστώ πολύ για το ενδιαφέρον σας.

The incident has been resolved

Το περιστατικό επιλύθηκε

Dear Satore,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru