Spinanga Casino - 選手の退場が遅れました。

Good day, on the 25th after winning 1200€, I have spent the whole week writing to the casino almost constantly. I feel scammed as I constantly receive the same copy and paste responses telling me that the withdrawal would be approved in 1 to 3 business days. Yesterday, driven by the same helplessness, I spent everything and closed the page. I find it shameful that they keep you waiting so many days for a withdrawal. I will never spend a single euro there again. I have played at many casinos and they always had transparency, and I have never had a problem withdrawing my winnings.

Buenos días, el día 25 después de ganar 1200€ llevo toda l semana escribiéndole al casino casi cada rato, me siento estafada dando siempre las mismas respuestas de copia y pega diciéndome que el retiro estaría aprobado en 1 a 3 días laborables ayer ya domingo de la misma impotencia lo gasté todo y cerré la página me parece vergonzoso que te tengan tantos días para un retiro.jamas volverte a gastar hay ni un euro. He jugado en muchos casinos y siempre tuvieron transparencia y jamás tuve un problema para cobrar mis ganancias.

Dear Gameover87,

Thank you for submitting your complaint. I am sorry to hear about your negative experience with Spinanga Casino and I understand your concern. However, it is common for withdrawals to take several days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. The delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. Therefore, we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

I understand that waiting several days for a withdrawal can be challenging and frustrating. Unfortunately, since you played away your balance, we are unable to assist you. In the future, if you experience any difficulties with a casino, please submit a complaint on our website before spending all your accumulated winnings.

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Best regards

Veronika

Dear Gameover87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I think they should respect withdrawal days just as deposits are made instantly. I think they use it as a method for you to spend your balance, which is why they keep you waiting for days to collect the prizes.

Pienso, que deberían respetar los días de retiro al igual que los depósitos se realizan instantáneamente. Creo que lo utilizan como método para que gastes tu saldo por eso te tienen días esperando para cobrar los premios.

I understand your dissatisfaction with the lengthy withdrawal processing times. Could you please advise if you received your winnings?

No, I was waiting almost a week and it wasn't even approved, it appeared in review.

No, estuve casi una semana esperando y ni siquiera llegó a aprobarse, me aparecía en revisión.

Is your withdrawal request still shown as pending? Can you please send me a screenshot of your transaction history from your casino profile?

No, after a week of waiting I spent it all, I was chatting every day at every hour for a week. I already gave it up for lost and spent it

No, después de una semana esperando lo gasté todo, estuve hablando por el chat cada día a cada hora así una semana . Ya lo di por perdido y lo gasté

I am sorry to hear that you played away your entire balance. Due to this reason, we are unable to assist you any further and this complaint will be rejected.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika

Casino Guru