Spinarium Casino - プレイヤーのアカウントは、複数アカウントの疑いにより閉鎖されました。

Hello, my account is banned with reason as multi account. I do not have any other account with this casino. They kept delaying my withdrawals and I had main balance of Rs 7,38,000 approximately. This is not acceptable. I trusted this new casino based on ratings. I haven't received 1 withdrawal yet since registered.

Dear punisherxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinarium Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Did you achieve your current balance with the help of a bonus? 
• Could you please share the communication between you and the casino regarding your account being banned? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.