Spinarium Casino - プレイヤーの引き出しは拒否されます。

I'm having issues with the platform; it's not allowing my withdrawals. I've completed the KYC process, but the platform is denying any amounts in my withdrawals.

Enfrentando problemas com a plataforma, não permite meus saques, já fiz o KYC porém a plataforma nega qualquer valor nas minhas retiradas.

Dear robersongunit,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot of the error you see when you attempt to withdraw your winnings?

Did you accumulate your winnings with or without a bonus?

Have you contacted customer support to ask about the problem with your withdrawals?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

the bonuses were left aside at the first unsuccessful withdrawal attempt, I regret that this platform has an average of 8.3,

os bônus foram deixados de lado na primeira tentativa de saque sem sucesso, lamento essa plataforma ter 8.3 em média,

No support

Não tem suporte

Dear robersongunit,

As I can see, your recent withdrawal requests were canceled automatically due to an insufficient balance amount.

We do not block player balance after a new withdrawal request, so you can keep playing if you wish.

Please do not hesitate to contact support agents, they will gladly assist you with any occured issue.

Best regards,

Spinarium Team

As you can see, I've tried various values, and the balance wasn't lower, and from the reply you didn't bother to check.

Como pode ver tentei vários valores, não foi saldo inferior, e pela resposta não se deu ao trabalho de checar.

Dear Spinarium Casino representative,

Thank you for reaching out to us and providing more details regarding the player's issue. We appreciate your cooperation in resolving this matter.

Dear robersongunit,

Could you please provide me with a screenshot of your current balance in your casino account, as well as a screenshot of any pending withdrawal requests that are currently active?

Please keep in mind that this casino platform allows players to continue wagering with funds that are still in the withdrawal queue. If you use these funds and lose them before the withdrawal is processed, your pending withdrawal request will be canceled. It’s important to be aware of this to avoid any unexpected issues.

I look forward to your response and hope we can assist you in clarifying this matter.

Dear robersongunit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.